Shipping and Exchange Policy

Effective Date: 01 September 2023

This Shipping and Exchange Policy (“Policy”) governs the shipping and exchange process for products sold by Asthithwa Health and Wellbeing Pvt. Ltd. (“Asthithwa,” “we,” or “us”) at its centre, online, or via its website asthithwa.com (collectively, the “Services”). By purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you disagree with this Policy, please refrain from purchasing our products.

Shipping of Products

1.1 Product Availability:

We make every effort to ensure that the products listed on our website are available for shipping. However, certain products may be out of stock or unavailable in rare cases. If there is an issue with the availability of a product you have ordered, we will notify you as soon as possible and provide alternative options or a refund.

1.2 Shipping Methods and Timelines:

We offer shipping services through reputable carriers to deliver products to your specified address. The shipping methods available and estimated delivery timelines will be provided during the checkout process. Please note that the estimated delivery timelines are approximate and may vary depending on factors beyond our control, such as the carrier’s operations and unforeseen circumstances.

1.3 Shipping Charges:

Shipping charges, if applicable, will be calculated and displayed during the checkout process. The charges will be based on the weight, dimensions, destination, and shipping method selected for your order.

Exchange of Products

2.1 Product Return Eligibility:

We accept product exchanges within Five days from the date of delivery, subject to the following conditions:

• The product must be unused, in its original condition, and in the original packaging.
• The product must be accompanied by the original receipt or proof of purchase.
• Personalized, perishable, or intimate products (e.g., specific skincare or hygiene products) may not be eligible for exchange due to health and safety reasons.
• Products purchased during promotional or clearance sales may have specific exchange eligibility criteria mentioned at the time of purchase.

2.2 Exchange Process:

If you wish to exchange a product, don’t hesitate to contact our customer service team at +91-9591989220 within the specified exchange period. Provide your order details, reason for exchange, and any relevant information. Our team will guide you through the exchange process, including providing instructions for returning the product and arranging to exchange a suitable alternative.

2.3 Exchange Conditions:

The following conditions apply to product exchanges:

• The customer is responsible for the shipping costs associated with returning the product for exchange unless the exchange is due to a defective or incorrect product sent by us.
• The exchanged product will be subject to inspection upon receipt. If the returned product does not meet the eligibility criteria mentioned in section 2.1, we reserve the right to refuse the exchange and return the product to the customer.

Damaged or Defective Products

If you receive a damaged or defective product, don’t hesitate to contact our customer service team at +91-9591989220 within Two days of delivery. Provide your order details, description of the issue, and any supporting evidence (e.g., photographs). We will assess the situation and provide instructions for returning the damaged or defective product. Upon receipt and verification of the issue, we will arrange for a replacement or a refund, as deemed appropriate.

Changes to Services and Policy

Asthithwa reserves the right to modify, suspend, or discontinue any of its Services, including changes to this Shipping and Exchange Policy. Any changes to this Policy will be effective immediately upon posting the updated Policy on our website. You must review this Policy periodically for any updates or changes.

Contact Us

If you have any questions, concerns, or requests regarding our Shipping and Exchange Policy or our Services, don’t hesitate to get in touch with us at https://asthithwa.com/contact-asthithwa/

We will make every effort to address and resolve your inquiries on time.
This Shipping and Exchange Policy was last updated on 22nd December 2023.