Cancellation and Refund Policy

Effective Date: 01 September 2023

  • This Cancellation and Refund Policy (“Policy”) governs the cancellation and refund process for services provided by Asthithwa Health and Wellbeing Pvt. Ltd. (“Asthithwa,” “we,” or “us”) at its centre, online, or via its website asthithwa.com (collectively, the “Services”).
  • By using our services, you acknowledge that you have read, understood, and agreed to be bound by this policy.
  • If you disagree with this Policy, please refrain from using our Services.
  • If you have scheduled an appointment for any of our services, please notify us at least 24 hours in advance if you need to cancel or reschedule.
  • Failure to provide the required notice may result in charges for the scheduled service.
  • If you have registered for a group program or workshop, please refer to the terms and conditions provided at the time of registration.
  • These terms outline the cancellation policies and refund eligibility associated with the group program or workshop.
  • For individual services that have been paid for in advance, refunds may be available in certain circumstances, subject to the following conditions:
  • In such cases, we may refund the amount paid minus any applicable administrative fees or charges.
  • On the other hand, cancellation within 24 hours of the scheduled appointment or failure to attend the appointment without prior notice:
  • Refunds may not be available in these cases.
  • Refund eligibility for group programs or workshops will be determined based on the specific terms and conditions provided at the time of registration.
  • Therefore, we ask that you refer to those terms for information regarding refund availability and any associated conditions.
  • Certain services provided by Asthithwa may be designated as non-refundable.
  • Consequently, such services will be indicated at purchase or registration, and no refunds will be provided.
  • To request a refund, don’t hesitate to contact us at +91-9591989220 with your request and relevant details. 
  • Include your name, contact information, the service for which you are seeking a refund, and the reason for the refund request.
  • We will review your request and respond to you on time.
  • Asthithwa reserves the right to modify, suspend, or discontinue any of its Services, including changes to this Cancellation and Refund Policy.
  • Moreover, any changes to this Policy will be effective immediately upon posting the updated Policy on our website.
  • Therefore, you must review this Policy periodically for any updates or changes.
  • If you have any questions, concerns, or requests regarding our Cancellation and Refund Policy or our Services, please do not hesitate to contact us a https://asthithwa.com/contact-asthithwa/ 
  • Furthermore, we will address and resolve your inquiries on time.
  • This Cancellation and Refund Policy was last updated on 22nd December 2023.